Every item at Lasered Legacy is custom-crafted specifically for you. Please review the following information before placing your order.

Personalization Accuracy

Customers are responsible for reviewing all personalization details before completing their purchase, including:

• Names
• Dates
• Spelling
• Monograms
• Initials
• Uploaded photographs or artwork
• Custom messages

Your order will be produced using the information exactly as it is submitted unless we contact you to clarify a question.

Uploaded Images

• For the best engraving results, please upload the highest-quality image available. Clear, high-resolution images produce the best finished product.
• If an uploaded image is too small, blurry, or otherwise unsuitable for engraving, we may contact you to request a replacement image. This may extend production time.

Design Adjustments

To achieve the best possible engraving, we may make minor adjustments such as:

• Resizing artwork to fit the product
• Improving contrast for engraving
• Cleaning minor imperfections in artwork
• Optimizing layout and positioning

These adjustments are made solely to improve the final appearance and do not change the intended design.

Order Approval

• Most orders begin production without a design proof in order to maintain fast turnaround times.
• If your order requires clarification due to missing information, image quality concerns, or design questions, we will contact you using the email address provided at checkout. Production will begin once the necessary information has been received.

Design Proofs

• If a design proof is requested by the customer or deemed necessary by Lasered Legacy, production will not begin until the proof has been approved.
• Delays in approving a proof may delay production and shipping.

Changes After Ordering

• If you need to make changes to your personalization, please contact us as soon as possible.
• We will gladly make changes if production has not yet begun. Once engraving or production has started, changes, cancellations, or refunds may no longer be possible.

Personalized Products

• Because every item is custom-made specifically for you, personalized products cannot be returned or exchanged due to customer-entered errors, including misspellings, incorrect dates, incorrect uploaded images, or other personalization submitted during checkout.
• If Lasered Legacy makes an engraving error or your item arrives damaged, we will work with you to correct the issue in accordance with our Return & Refund Policy.